Frequently asked questions

1. What do I need to view this Webcast?
2. What support is available for users on Macintosh and Unix/Linux-Based operating systems?
3. Why can't I hear audio?
4. Why can't I see video?
5. What is a pop-up blocker and how do I disable it?
6. Where can I download the latest streaming media players?
7. Where can I download the latest Internet browsers?
8. I occasionally hear a clicking noise during the presentation. How do I turn it off?
9. Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?

What do I need to view this Webcast?

Minimum Requirements

Operating System	Processor	RAM	Internet Browser	Hardware	Media Players	Internet Connection
Windows Vista Windows XP Windows 2000 1 Note: Mac OS X and Linux users please click here.	Pentium III 733mhz+ or equivalent	512MB	Internet Explorer 6.0+ 2 Firefox 3.0+ Pop-up Blocking Software Disabled 3	AUDIO: Sound Card with speakers VIDEO: Monitor with 1024x768+ resolution support	Windows Media Player 9+ RealPlayer 12+ 4 Adobe Flash Player 9+ 5	Cable Modem/DSL 6 Corporate LAN 7

¹ Older Windows operating systems, including Windows NT / 98 / ME, will most likely work but are not officially supported. Please consult http://support.microsoft.com/default.aspx?pr=lifesupsps to determine if your operating system is still supported by Microsoft.

² Internet Explorer is the preferred browser for presenters.

³ The presentation is built on pop-upless technology; however, the presenter may choose to use pop-up windows. In these cases, pop-up blocking software must be disabled for the presentation to work correctly. In many cases, holding down the "CTRL" key while opening the Webcast URL will temporarily disable your pop-up blocking software. Please consult the documentation for your pop-up blocking software to determine the correct way to temporarily disable it.

⁴ If you receive a message that the system did not find RealPlayer installed within your Firefox browser, it's possible the plugin needs to be reinstalled (this can happen if the browser was installed after the player). Simply reinstall RealPlayer to fix this condition.

⁵ In addition to having a properly installed Adobe Flash Player your pc must permit rtmp (over port 1935) and / or rtmpt (over port 80) live streaming protocols. Please contact your local IT Administrator if you are unsure of your settings.

⁶ Cable Modem/DSL. The presentation must have a broadband video 100kbps or higher option listed. Typical Cable Modem/DSL speeds will average between 500kbps - 2mbps. Check with your local ISP for bandwidth allotment.

⁷ Corporate LAN. The presentation must have a broadband video 100kbps or higher option listed. Bandwith on corporate LANs can vary based on network traffic. Check with your local IT administrator for bandwidth allotment.

What support is available for users on Macintosh and Unix/Linux-Based operating systems?

This presentation incorporates advanced multimedia features that allow elements such as slides, polling questions, surveys, and application demonstrations to be dynamically sent out and synchronized with the presentation. Certain standard browser plugins do not fully support these features in combination with Macintosh and Unix/Linux operating systems. Supported browsers with a properly installed Adobe Flash player plugin (version 9+) will be able to view live and on-demand presentations streaming in Adobe Flash format. Not all presenations will feature this option, so alternatives include using the Firefox Web browser in combination with a properly installed RealPlayer plugin. Please note: Presenters may not offer either option with the live Webcast.

Why can't I hear audio?

• If you have internal speakers, make sure they aren't muted.
• If you have external speakers, make sure they are powered on and aren't muted.
• Make sure you did not lose Internet connectivity.
• Make sure you have the media player installed that you are attempting to use and the plugin is correctly installed within your Web browser.
• If you are using Windows Media Player and the player simply stops and/or gives you a generic "error" message, you may be missing an audio codec required to decode the presentation audio. Click here for the Microsoft Codec Installation Package.
  Alternatively, you can download the latest player here: http://www.microsoft.com/windows/windowsmedia/download/
• If you are using Adobe Flash Player and are having connection issues please refer to the section labeled "Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?"

Why can't I see video?

• Make sure you did not lose Internet connectivity.
• Make sure you have the media player installed that you are attempting to use and the plugin is correctly installed in the browser.
• Do you have the bandwidth required to view the presentation at the chosen bandwidth? A telltale sign would be "freezing" video during playback. If you are watching a bandwidth (kbps) too high for your Internet connection simply hit the reset or "Change Media" button and choose a lower speed.
• If you are using Windows Media Player and the player simply stops and/or gives you a generic "error" message you may be missing a video codec required to decode the presentation. Click here for the Microsoft Codec Installation Package.
  Alternatively you can download the latest player here: http://www.microsoft.com/windows/windowsmedia/download/
• If you are using Adobe Flash Player and are having connection issues please refer to the section labeled "Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?"

What is a pop-up blocker and how do I disable it?

Pop-up blockers are software programs that stop unsolicited "pop-up" browser windows from launching automatically. These windows often feature advertisements that can be an annoyance to users trying to browse the Internet, however some features of the Webcast may make use of pop-up windows to deliver key functionality. Depending on the software progam you have installed you may be able to add the Web site URL to a list of permissible Web sites where pop-up windows are allowed.

It is common to have one or more pop-up blockers that you may be unaware of. Most pop-up blockers reside either in the system tray (lower right hand corner of your screen by the clock) or as a toolbar in Internet Explorer (at the top of your browser, go to "View" and then "Toolbars"). These can be disabled in their options or preferences menus. (Common toolbars such as Google and Yahoo Companion have built in pop-up blockers).

Also, if you are unaware of any other pop-up blockers that are running on your computer, you may want to see if you have personal firewall software running, such as Norton's Internet Security or ZoneAlarm. If you have either of these, they will also block pop-up windows.


Where can I download the latest streaming media players?

- Windows Media Player - http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
- Adobe Flash - http://get.adobe.com/flashplayer/
- RealPlayer - http://www.real.com   Read through each download page carefully to determine if you want the free RealPlayer or Real's Premium Player


Where can I download the latest Internet browsers?

- Microsoft Internet Explorer - http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx
- Firefox - http://www.mozilla.com/firefox/  


I occasionally hear a clicking noise during the presentation. How do I turn it off?

Certain browsers may produce a periodic clicking during the presentation on Windows operating systems. This is normal, but it can be turned off.

• Windows Vista - Click on the Windows Start icon, then choose "Hardware and Sound." Select "Sound," then the "Sounds" tab. Scroll down the "Program" menu until you reach "Start Navigation." Set the sound to [None] and click "OK." The clicking will be disabled.
• Windows XP - You can disable this noise by going to the Start menu, then Control Panel. Open "Sounds and Audio Devices," and click the "Sounds" tab. Scroll down the "Program Events" menu until you reach "Start Navigation." Set the sound to [None] and click "OK." The clicking will be disabled.
• Windows 2000 - Click on Start, then Settings, then Control Panel. Open "Sounds and Audio Devices," and click the "Sounds" tab. Scroll down the "Program Events" menu until you reach "Start Navigation." Set the sound to [None] and click "OK" to disable the clicking noise.

Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?

In addition to having a properly installed Adobe Flash Player your pc must permit rtmp (over port 1935) and / or rtmpt (over port 80) live streaming protocols. Please contact your local IT Administrator if you are unsure of your settings. IT Admins can click here to review additional information on configuring proxy servers to permit live Flash streaming.